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Appointment Policies

CLINIC POLICY FOR APPOINTMENTS

 

BEFORE YOUR APPOINTMENT DAY

  • If you have insurance, please make sure you provide us with your most recent insurance.

  • Please make sure we have your most current phone number and email on file. This ensures that you get reminder notifications and other important information. 

  • To save time on your appointment day, please ask us about our Patient Ally Portal. You can fill out the forms that will be needed on your appointment day. 

 

APPOINTMENT DAY

  • Please arrive 15 minutes early to fill out forms and provide us with some information. 

  • Please bring your insurance card and valid photo ID and make sure all cards are not expired. 

  • Please be prepared to bring any required copayments as it will be collected at the time of your visit. 

  • For self-pay patients, payment in full at the time of service is required, unless other arrangements have been made. 

  • We accept cash and all major credit cards. 

 

SAME DAY APPOINTMENTS AND WALK INS

  • We accept same day appointments and walk ins. Please contact us so we can prepare for your visit.

  • Please be advised that same day appointments or walk ins may require a longer wait time, depending on the schedule for that day. 

  • Please take note of our clinic hours, if you would like to be seen the same day, please call or come in as  early as possible so we can accommodate you. 

 

POLICY ON BEING LATE

  • If you are running late, please notify us as soon as you can. 

  • There is a 15 minute grace period. 

  • We try to accommodate you as much as possible, however, if the schedule is very busy that particular day, you may have to reschedule. 

 

POLICY ON CANCELLATIONS

  • Should you need to cancel your appointment, please notify us. 

    • DURING HOURS OF OPERATION: You may call (909) 902-9998

    • AFTER HOURS: You may leave a voicemail on our main line (909) 902-9998 or text us at (909) 713-3605. 

    • You may also email us at chinohillspediatrics@gmail.com

  • Failure to cancel appointments may be subject to a failed-appointment fee.

Clinic Policies

CLINIC POLICY REGARDING ANTIBIOTICS

 

We do not call in or prescribe antibiotics without being seen. We need to know what we are treating (ear infection, throat infection, urine infection, etc.) as the type of antibiotics depend on the type of bacteria we are trying to treat. Antibiotics may also affect any diagnostic tests that may be required, in order to find the source of illness. 

 

We do not prescribe antibiotics for viral infections such as the common cold or cough. Antibiotics treat bacterial infection and will not help in this type of illness. Treatment for viral infections is usually supportive with adequate hydration and rest. 


 

CLINIC POLICY REGARDING VACCINES

 

Chino Hills Pediatrics, Inc. is a strong proponent for vaccines. We highly recommend updating vaccines, based on the CDC vaccine schedule. If you prefer an alternate vaccine schedule, please notify us and we can work together on the modified schedule. Please be advised that you will be required to follow up more frequently if you choose to have an alternate vaccine schedule. 

 

If you decline vaccines at this time, you will be required to sign a Declination of Vaccines form for the particular vaccine you are declining. If you change your mind at any time and would like to receive the vaccine, please notify us so we can schedule your vaccine update.


 

CLINIC POLICY REGARDING PHYSICALS AND WELL CHILD CARE

 

It is very important to make sure physicals are up to date so we can make sure your child is growing and developing as expected. Physicals are scheduled depending on age. During these visits, we make sure all vaccinations are up to date and update them accordingly. Please make sure you schedule your next appointment after every visit as you check out, to prevent any delay in care. 

 

CLINIC POLICY REGARDING REFERRALS

 

In order to submit for a referral, we need documentation and will need to see you for an appointment. You will be sent to a contracted provider under your insurance. If you already have a specialist and they request for us to submit the authorization on their behalf, we will need their notes, diagnosis codes, procedure codes, and appointment date (if you have been scheduled). Referrals usually process in 2 weeks. If you have not received the referral within 2 weeks, please call our office.

 

CLINIC POLICY REGARDING FORM FEES

 

Please bring any forms to be filled out on the day of your physical. Forms that are brought in a different day may be subject to form fees. Please ask our staff about form fee pricing. 

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